Shop with Confidence




Shop with Confidence at Direct Pool Supplies: 
If for any reason you are not satisfied with a product, you are welcome to return it to us for a refund or exchange within 30 days of the purchase date. 


 

 

Quality Pool & Spa Equipment
All our products come from world leading manufacturers, so you can be assured of receiving the highest quality products at the best possible price.

Bulk Buying Power
Direct Pool Supplies have 3 huge warehouses for stock holdings. We buy in bulk so we can achieve the best possible pricing for our customers.

Hassle Free Returns
We want to make it as easy as possible for our customers to return items they do not want, does not fit, or arrived damaged.

Satisfaction Guarantee
If for any reason you are not satisfied with a product you purchased from us, you are welcome to return it for a refund or exchange within 30 days of the purchase date. The refund will be issued for the full amount paid for the product including the freight, if it was our fault. If you have changed your mind, we will happily refund or exchange for the full purchase price. We DO NOT charge a restocking fee.

Terms
·         Please contact us within 30 days of the date of purchase.
·         The product must be returned in good condition.
·         Products damaged because of incorrect use, negligence or misuse will not be accepted.
·         All components, accessories and original packaging must be returned.
·         A copy of the original receipt must be included with the return as well as a short note.
·         Products can be returned to our address below using a pre-paid label we can supply.

If you have any questions about our return policy, please contact us on 1800 648 363 or via our Contact Us Page
Direct Pool Supplies
2/28 Pendlebury Road
Cardiff 2285

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