Returns Policy

If for any reason you are not satisfied with a product you purchased from us, you are welcome to return it for a refund or exchange within 30 days of the purchase date. The refund will be issued for the full amount paid for the product including the freight if it was our fault. If you have changed your mind or purchased incorrectly we will happily refund or exchange for the full purchase price so long as the item has not been used and is returned in its original condition & packaging. We may charge a restocking fee. 

  • Please contact us within 30 days of the date of purchase.
  • The product must be returned in good condition.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.

Products can be returned to our address below using a pre-paid label we can supply

Specially made or items that needed to be ordered cannot be returned. 

Direct Pool Supplies
Unit 2 / 28 Pendlebury Road
Cardiff 2285 NSW
Australia